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Signum Pens | Award Pen | Books | Contact Information | Buying Process

SideNotes

Buying Process:

All SignumDirect orders are placed online or over the phone. We understand that this does not offer our customers the opportunity to examine our writing instruments before making a purchase. For this reason we offer a liberal, no questions asked, return policy. In addition to attending most pen shows throughout the country so that you have the opportunity of handling our pens and writing with them.

Examine your purchase for three days. If for any reason you are not satisfied, return it to us uninked (merely dipped for testing purposes) with all packing materials and accessories, and you will receive a full refund (noting the exclusions, below), less shipping.

Exclusions - If the fountain pen has been filled with ink, a minimum 20% deduction will be made from the amount refunded.

Shipping and Returns:

Shipping
Pens usually ship within one business day. Our web site will not accept orders for items that are not in stock. All items that can be ordered online are in stock and ready to ship. Please note that we ship only to physical street addresses and we do not ship to post office boxes. All pen shipments require a signature on delivery, with no exceptions.

We ship exclusively using Federal Express 3 Day or 2 Day select service within the continental U.S. and Federal Express priority or priority economy elsewhere in our distribution area.

Returns

It is the intent of SignumDirect to see that our customers are completely satisfied with the products we offer. Unless otherwise specified, purchases must be shipped back to us within three business days to receive a refund. The actual value of the shipping charge will not be refunded. We offer a three day examination period only, on every writing instrument, unless indicated “FINAL SALE” and in that case not returnable. Pens will not be accepted for a refund if they have been used and filled, if the packaging material has been removed or the packaging is not returned in resalable condition. A return may be accepted at the sole and exclusive discretion of SignumDirect, after inspection, with a minimum deduction of 20% for writing instruments that have been used and/or filled with ink, packaging material removed, or damaged. All accessory sales are final.

If you have any problems with your order, please contact us immediately at sales@signumdirect.com for assistance. Returns will not be accepted without a return authorization. Unauthorized returns will not be accepted, or if inadvertently accepted, will be held until funds are received for return shipping. All products authorized for return must be in new, unused condition, and must be returned in the original packaging along with all associated accessories and packaging materials.

If an order needs to be canceled for any reason, please contact our customer service department immediately at sales@signumdirect.com. Please do not refuse acceptance of any shipment. Arrangements will be made to return the shipment after your acceptance of delivery and after you have contacted SignumDirect.